Service Quality

Toddler has been pretty unwell over the weekend, all plans have to be put on haul. Initially it starts with a cough but it slowly turns out to be accompanied with high fever. A trip to the doctor is unavoidable. The hub and I decided to give the nearby GPs a try since time is pretty crucial with a cranky her along with us. So we settled to visit this clinic called Wei Min located just within our estate.

Upon reaching, a quick check with the two clinic assistants around that there is only one lady in the queue and we will be able to see the doctor right after her. Feeling slightly relieved, we distracted toddler with the big saltwater fish tank on the clinic itself. However little did I know, after waiting for 30 mins instead of we heading in for our turn, the clinic assistant decided to pass our turn to someone who is after us.

Shocked with this type of service quality, I questioned both clinic assistants on duty is this their usual practice. No apologies or explanation were given except trying to change the topic with us. Terrible attitude. I realised it's due to one of them been rather slack (she didn't bother checking with us on toddler's weight and temperature till the last moment and scrabble to do up the medical folder!), however her colleague's thinking was since the folder is nt ready it's all right to pass our turn to others without checking with us.

Cue 5 mins of unable to give an explanation and pushing blames to one another, I told them I am Definitely Not seeing this doctor! Rounding about toddler, we went off. We check another clinic nearby and thankfully, there is no queue at that moment. The clinic assistants aid us with our pram and all. We have a pleasant experience with Kensington clinic. 2 clinics, 2 different attitudes. It says alot about their professionalism.